Personal Data Protection

Privacy Policy Kopi4D – Our Commitment to Your Data Security

We understand that your personal data is a trust placed in us. This document clearly explains how Kopi4D collects, uses, protects and manages your information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: January 2026 Version 3.1 · Bahasa Melayu (ms-MY)
AES-256
Industry Encryption Standard
PDPA
Full Malaysia Compliance
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Sale of Data to Third Parties
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Active Security Monitoring

Kopi4D's 6 Data Protection Principles

These are not just words on a page. These principles guide every data-related decision we make, every single day.

Minimum Data Collection

Kopi4D only collects data that is strictly necessary for platform operations, identity verification, and legal compliance. We do not collect information that is irrelevant to the services you use.

Banking-Grade Encryption

All personal and financial data at Kopi4D is protected with AES-256 encryption — the same technology used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data is secured both at rest and in transit.

No Sale of Personal Data

Kopi4D has never sold, rented, or shared your personal data with any third party for marketing or commercial purposes, and we never will. Your data belongs to you — we are simply its custodians.

Full Control in Your Hands

You have the right to access, correct, delete, or transfer your personal data at any time. Requests can be submitted through your account settings or by contacting Kopi4D customer support directly.

Malaysia PDPA Compliance

Every aspect of data management at Kopi4D complies with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular compliance audits and update our practices as the law evolves.

Immediate Breach Notification

In the event of any security incident affecting your data, Kopi4D is committed to notifying you within 72 hours of the incident being identified — in line with industry best practices and applicable legal requirements.

Simple Summary: Kopi4D collects your personal data to operate the betting platform, process deposits and withdrawals via TNG eWallet, GrabPay, DuitNow, and FPX, and to comply with legal requirements. We do not sell your data. You may request access, portability, or deletion of your data at any time. For full details, please read this document carefully.

1 Privacy Policy Introduction & Scope

Basic

This Privacy Policy ("Policy") describes how Kopi4D ("we", "Platform") collects, uses, stores, protects, and discloses your personal information when you use the kopi4d.online website, the Kopi4D mobile app, and all related services ("Services").

By registering an account, making a deposit, playing games, or using any part of the platform Kopi4D, you agree to the collection and use of your information as described in this Policy. If you do not agree with this Policy, please do not use our Services.

This policy applies to all users Kopi4D in Malaysia — including registered players, website visitors, and any individual who interacts with our platform in any capacity. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and take our obligations under this Act very seriously.

Official Language: This Privacy Policy is provided in Bahasa Melayu as the official language. In the event of any discrepancy between this version and any other language version (if available), the Bahasa Melayu version shall prevail and be binding.

2 Types of Personal Data We Collect

Data Collection

Kopi4D collects various categories of personal data depending on how you interact with our platform. Below is a detailed breakdown of the data we collect and its sources:

2.1 Data You Provide Directly

This is information you provide directly when using Kopi4D's Services:

  • Registration Information: Full name (as per MyKad), Malaysian mobile number, email address, date of birth, chosen password.
  • Identity Verification Documents (KYC): A copy of your MyKad, a selfie with your identity card, and proof of address (utility bill, bank statement) may be requested for account verification or prior to large withdrawals.
  • Payment Information: Registered e-wallet details (TNG eWallet, GrabPay, Boost, ShopeePay), bank account number for FPX and DuitNow. Note: We do not store full bank card details or e-wallet PINs.
  • Communications: Messages you send to Kopi4D customer support via Live Chat or email, including complaints, enquiries and feedback.

2.2 Data Collected Automatically

When you use the Kopi4D, our systems automatically record the following information:

  • Log & Technical Data: IP address, web browser type, operating system, application version, login and logout times, pages visited.
  • Device Data: Device identifier (Device ID), phone model, Android or iOS OS version, screen resolution.
  • Gaming Activity Data: A complete history of all bets and gameplay, including bet amounts, game types, outcomes, session times, and wins or losses.
  • Transaction Data: A complete record of all deposits and withdrawals, including amounts, methods, timestamps, and processing status.
  • Location Data: General location based on IP address, for the purpose of verifying that users are accessing the Service from a permitted region.

2.3 Data from Third Parties

Under certain circumstances, Kopi4D may receive information about you from legitimate third-party sources:

  • Payment service providers (TNG, GrabPay, DuitNow, FPX) for transaction verification.
  • Third-party identity verification services used for the KYC process.
  • Watchlist screening for anti-money laundering (AML) compliance and fraud prevention purposes.

3 How Kopi4D Uses Your Personal Data

Data Usage

Kopi4D use the personal data collected for the following purposes, all of which are necessary for the safe and effective operation of the platform:

Purpose of Use Types of Data Used Requirements
Registration & Account Management Name, email, phone number, date of birth Mandatory
Identity Verification (KYC) MyKad, selfie, proof of address Mandatory
Deposit & Withdrawal Processing Payment details, transaction records Mandatory
Provision of Gaming Services Game history, device data Mandatory
Fraud Prevention & Security IP address, location, activity patterns Mandatory
Legal Compliance (AML/KYC) Identity, transaction records Mandatory
Customer Support Communications, account history Required
Personalising Your Platform Experience Gaming preferences, activity history Options
Marketing Communications Email, phone number Options
Platform Analytics & Improvement Anonymised usage data Options

Marketing Communications: If you no longer wish to receive promotional emails or offer notifications from Kopi4D, you may unsubscribe at any time via the "unsubscribe" link in any email, or through the notification settings in your account. This will not affect your account's core operations or services.

4 Legal Basis for Data Processing

Legal

Kopi4D processes your personal data based on one or more valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

  • Consent: For optional activities such as marketing communications and platform personalisation, we act on the explicit consent you provide. You may withdraw this consent at any time.
  • Contract Performance: Processing required to fulfil the service contract between you and Kopi4D — including account management, payment processing and providing access to games.
  • Legal Obligation: Compliance with Malaysian legal requirements, including anti-money laundering (AML) legislation, identity verification (KYC), and financial reporting obligations.
  • Legitimate Interest: For platform security, fraud prevention, risk analysis, and Service improvement purposes, where our legitimate interests are balanced against your privacy rights.

5 Third-Party Data Sharing & Disclosure

Sharing

Kopi4D does not sell, rent or trade your personal data to any third party. However, in the normal operation of the platform, we may share data with the following parties within a limited scope and for specific purposes:

5.1 Approved Service Providers

We work with trusted third-party companies to help operate the Services, including:

  • Payment Processors: TNG Digital Sdn Bhd (TNG eWallet), Grab Financial Group (GrabPay), Boost Holdings Sdn Bhd, ShopeePay, and banks supporting DuitNow and FPX — to process your deposits and withdrawals.
  • Identity Verification Service Provider: Verified third-party KYC companies engaged to assist in confirming your identity.
  • Cloud Infrastructure Provider: For secure data storage and server operations.
  • Game Service Provider: Slots and Live Casino game providers that need to receive limited data for technical integration purposes.

All third-party service providers are bound by strict data protection agreements and are only permitted to use your data for purposes specified by Kopi4D.

5.2 Legal Requirements

Kopi4D may be required to disclose your personal data to Malaysian government authorities or law enforcement bodies if mandated by law, court order, or in connection with investigations relating to financial crime, money laundering, or national security matters. We will notify you of any such disclosure where permitted by law to do so.

5.3 Business Transfer

If Kopi4D undergoes any corporate restructuring, acquisition, or asset sale, users' personal data may be transferred to the receiving entity as part of the business assets. You will be notified in advance and given choices regarding your data in such circumstances.

6 Data Security Measures at Kopi4D

Security

Protecting your data is our top priority Kopi4D. We implement multiple layers of technical and organisational security controls to protect your personal data from unauthorised access, alteration, disclosure, or accidental destruction:

6.1 Technical Security

  • AES-256 Encryption: All personal data is encrypted at rest using AES-256 encryption, the highest industry standard.
  • SSL/TLS: All communications between your device and Kopi4D's servers are protected by SSL/TLS protocols — indicated by "https://" and the padlock icon in your web browser.
  • Two-Factor Authentication (2FA): Available and strongly recommended for all Kopi4D accounts. 2FA adds an extra layer of protection even if your password is compromised.
  • Firewall & Intrusion Detection System: Our server infrastructure is protected by multi-layered firewalls and an active 24/7 monitoring system that detects and blocks unauthorised access attempts.
  • Periodic Penetration Testing: Kopi4D conducts regular penetration testing by independent security experts to identify and patch vulnerabilities before they can be exploited.

6.2 Organisational Security

  • Access to users' personal data is restricted to Kopi4D who require that access solely for their job responsibilities (the "least privilege" principle).
  • All staff who handle personal data undergo mandatory, rigorous data protection training.
  • Comprehensive audit logs record all access to sensitive data for traceability and investigation purposes.
  • A clearly defined incident response procedure to address any data breaches swiftly and effectively.

Important: Although Kopi4D implements comprehensive security measures; however, no system is 100% impenetrable. You also play an important role in protecting your account — use a strong password, enable 2FA, and never share your login credentials with anyone.

7 Data Retention Period

Retention

Kopi4D retains your personal data for as long as necessary for the purposes described in this Policy, or as required by Malaysian law. The following is a general guide to retention periods:

  • Active Account Data: Retained for as long as your Kopi4D account remains active, and for the required period following account closure.
  • Financial Transaction Records: Retained for a minimum of 7 years after the transaction, in line with Malaysian financial legal requirements.
  • KYC Documents: Retained for a minimum of 5 years after the end of the business relationship, in accordance with anti-money laundering legislation.
  • Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
  • Technical Log Data: Retained for 12 months for security and troubleshooting purposes.
  • Marketing Data: Retained until you withdraw consent or request deletion, subject to any minimum legal requirements.

Once the specified retention period has elapsed, your personal data will be securely deleted or anonymised in accordance with the data deletion procedures established by Kopi4D.

8 Your Rights Under Malaysia's PDPA

User Rights

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights in relation to your personal data held by Kopi4D:

Right of Access
You have the right to request a copy of the personal data that Kopi4D store about you. We will process access requests within 21 business days. Requests can be submitted via email at support@kopi4d.online or through the platform's Live Chat.
Right to Rectification
If the personal data we hold about you is inaccurate, incomplete or out of date, you have the right to request a correction. For basic details such as your phone number or email address, you can update these yourself through your account settings.
Right to Erasure ("Right to be Forgotten")
You may request the deletion of your personal data when it is no longer needed for its original purpose, or when you withdraw your consent. Please note: certain data may not be deletable if it is required for legal compliance.
Right to Restrict Processing
You may request Kopi4D restrict the processing of your data under certain circumstances — for example, while you dispute the accuracy of your data or during the assessment of a complaint relating to processing.
Right to Data Portability
You have the right to receive your personal data in a machine-readable format (such as CSV or JSON) for transfer to another service provider. Data portability requests will be processed within 30 business days.
Right to Object to Processing
You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.

To exercise any of the above rights, contact us by email at support@kopi4d.online with the subject line "PDPA Rights Request". We will verify your identity before processing your request to ensure the security of your data. No fee is charged for the first request within any 12-month period.

9 Cookies, Local Storage & Tracking Technologies

Technology

Kopi4D uses cookies, local storage, and similar tracking technologies to enhance your experience on our platform. Here is an explanation of what we use and why:

9.1 Types of Cookies Used

  • Essential Cookies (Required): Required for core platform functions such as login sessions, security and navigation. These cookies cannot be disabled as the platform will not function without them.
  • Performance Cookies: Collects information on how you use the platform — pages visited, time spent, and errors encountered — to help us improve performance and the overall user experience.
  • Functional Cookies: Saves your preferences such as language, display settings, and favourite games to deliver a more personalised experience.
  • Analytics Cookies: Anonymised aggregate data on usage patterns to help us understand how the platform is used overall and plan improvements.

9.2 Managing Cookies

You can manage cookies through your web browser settings. Most modern browsers allow you to view, delete, and block cookies. However, disabling essential cookies may affect the functionality of the platform Kopi4D and you may not be able to log in or use certain platform features properly.

10 Children's Privacy

Age Restriction

Platform Kopi4D is intended for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that an underage individual has registered or provided their personal information to Kopi4D, please contact us immediately at support@kopi4d.online. We will take prompt steps to remove that information and close the associated account.

Child Protection: Kopi4D takes child protection very seriously. Our systems are designed to block registrations by underage individuals, and we conduct age verification checks during the KYC process. Parents and guardians are encouraged to use parental control software to restrict children's access to betting websites.

11 Changes to This Privacy Policy

Changes

Kopi4D reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. For material changes (those that significantly affect how we use your data), we will provide clear notice through:

  • An in-platform notification on Kopi4D the next time you log in.
  • An email to the address registered on your account at least 14 days before the changes take effect.
  • Update the "Last Updated" date at the top of this document.

Continued use of the platform Kopi4D after notice has been given and the effective date has passed will be considered your acceptance of the updated Privacy Policy. If you do not agree with the changes, please contact us to discuss your options or close your account before the changes take effect.

12 Contact Us – Privacy-Related Enquiries

Contact

If you have any questions, concerns, or complaints regarding this Privacy Policy or how Kopi4D handles your personal data, please contact us through the following channels:

  • Email: support@kopi4d.online — include "Privacy Enquiry" or "PDPA Request" in your email subject line.
  • Live Chat: Available on the Kopi4D platform 24/7 — the fastest way to get an immediate response.

Our team communicates in both Bahasa Melayu and English. We are committed to responding to all privacy-related enquiries within 3 business days, and to resolving formal PDPA rights requests within 21 business days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia or the relevant regulatory authority.

Effective Date: This Privacy Policy takes effect from 1 January 2026 (Version 3.1) and supersedes all previous versions. Continued use of the Kopi4D after this date constitutes your acceptance of this latest version.

Frequently Asked Questions About Privacy at Kopi4D

Quick answers to the most frequently asked questions about privacy and data protection at Kopi4D.

No. Kopi4D does not store your full bank account number, e-wallet PIN, or sensitive payment card details directly in our systems. All transactions are processed through secure payment gateways operated by providers such as TNG Digital, Grab Financial, or the relevant banks. We only retain transaction records (amount, time, status) for accountability purposes — not your full payment account details.

Yes, you can request the deletion of your personal data. However, some data may not be fully erasable due to Malaysian legal requirements — for example, financial transaction records must be retained for a minimum of 7 years under financial and anti-money laundering laws. Data that must be kept for legal compliance will be anonymised where possible. Submit your request to support@kopi4d.online with the subject line "PDPA Data Deletion Request".

Access to user personal data at Kopi4D is restricted to staff who require it for their specific job responsibilities — a principle known as "least privilege" or minimum access. Customer support staff can only view information needed to assist you. The technical team accesses data solely within the context of specific troubleshooting tasks. All access is logged for audit purposes. No staff member is permitted to access user data for personal reasons.

There are three easy ways to stop receiving marketing communications from Kopi4D. First, click the "Unsubscribe" link at the bottom of any promotional email you receive. Second, log in to your Kopi4D account and go to Account Settings > Notifications > turn off marketing email preferences. Third, contact our customer support team via Live Chat or email and request to be removed from the marketing mailing list. This will not affect important transactional emails such as deposit confirmations, withdrawal notifications, or security alerts.

When you close your Kopi4D account, we will initiate the deletion of personal data that is no longer required. Data deleted includes profile information, personal preferences, and marketing communication data. However, certain data will be retained for periods prescribed by law — financial transaction records (7 years), KYC documents (5 years), and security logs (12 months). These are legal obligations that Kopi4D cannot waive. Retained data will not be used for any commercial purpose after your account is closed.

The Kopi4D platform uses SSL/TLS encryption for all communications, meaning data transmitted between your device and our servers is encrypted even when you are on public Wi-Fi. That said, for maximum security, we advise against logging in to your Kopi4D account or conducting financial transactions over untrusted public Wi-Fi networks. Use your mobile data connection (4G/5G) or a secure private Wi-Fi network for gaming sessions and any transactions involving money. We also recommend enabling 2FA on your account as an added layer of protection.
Kopi4D's Privacy Commitment

All your personal data, gaming records, and financial information on Kopi4D are protected with industry-standard AES-256 encryption. We do not share your information with any third party without your written consent, and we fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). For more information or to exercise your PDPA rights, contact us at support@kopi4d.online.

Your Data Is Safe at Kopi4D – Register with Confidence

Kopi4D takes your privacy seriously. Register a free account today and explore over 1,000 games — slots, live casino, Malaysia Super League football, lottery and jackpot — with the peace of mind that your data is protected.

AES-256 Encryption Malaysia PDPA Compliance TNG eWallet & DuitNow Min Deposit RM 10 24/7 Support

By registering, you agree to the Terms & Conditions and Privacy Policy Kopi4D. For users aged 18 and above only.

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